Receptionist, Telecaller, BPO Call Center Jobs in Ranchi

1. Telecaller Job Responsibilities – Talk Style

HR: So, as a telecaller, you’ll be making outbound calls—basically reaching out to potential or current customers to inform them about our services.

Candidate: Got it. I’ll be calling people to explain what we offer. What if they call us instead?

HR: Great question! You’ll also receive inbound calls. That means answering queries from existing customers, resolving small issues, or guiding them further.

Candidate: And I guess I’ll need to generate leads too?

HR: Exactly! You’ll be identifying and qualifying potential customers—especially through cold calling. It’s all about finding the right people.

Candidate: Makes sense. What about follow-ups?

HR: Yes, follow-up is key. You’ll need to keep in touch with both prospects and customers—sometimes to gather feedback, sometimes to close deals.

Candidate: Will I have to update any systems?

HR: Definitely. You’ll need to record all call details, customer feedback, and outcomes into our database. Accuracy is important.

Candidate: And I assume I need to know the product well?

HR: Absolutely. You should understand our offerings well enough to answer any questions confidently.

Candidate: Are there any targets I need to meet?

HR: Yes, there are daily, weekly, and monthly targets—calls made, leads generated, or sales achieved. Don’t worry, we provide all the support you need.

Candidate: What if a customer gets rude or tough to handle?

HR: Happens sometimes! You’ll be trained to manage objections calmly and smartly. It’s part of the job.

Candidate: Will I be working alone or with a team?

HR: You’ll be coordinating closely with our sales or service teams—passing on hot leads or escalating tough issues.

Candidate: Lastly, do I need to follow a script?

HR: Yes, but with flexibility. We have a call structure and quality standards to maintain professionalism and consistency.

💬 2. BPO or Call Center Job Responsibilities – Talk Style

HR: As a BPO executive, your core job is customer support—helping customers over phone, email, or chat regarding services or issues.

Candidate: So, I’ll handle different types of queries?

HR: Exactly! You’ll troubleshoot problems and try to resolve them quickly and efficiently.

Candidate: Will I be taking calls or also making them?

HR: Both. Depending on the process, you’ll manage high volumes of inbound and outbound calls.

Candidate: Do I have to update customer information too?

HR: Yes, keeping the CRM system up-to-date with interaction details is part of the job.

Candidate: Is there a quality check on calls?

HR: Absolutely. You’ll follow SOPs and compliance guidelines to ensure high-quality service.

Candidate: Are there any targets I’ll need to meet?

HR: Yes, we look at performance metrics like AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction Score).

Candidate: What about shift timings?

HR: BPOs usually run 24/7, so flexibility is important. You might work in rotational or night shifts, sometimes on weekends too.

Candidate: Will there be any training?

HR: Definitely! You’ll attend regular training to stay updated on product changes and process improvements.

Candidate: Will I work closely with others?

HR: Yes, teamwork is key. You’ll coordinate with peers and team leads to deliver better service.

Candidate: If I know another language, is that useful?

HR: Absolutely. Multilingual support is a plus—especially for regional or international customers.

📞 3. Call Center Job Responsibilities – Talk Style

HR: In a call center role, your job is more focused on voice-based interactions.

Candidate: So I’ll be taking calls mainly?

HR: Yes, you’ll answer customer calls promptly and politely, whether it’s for support, feedback, or sales.

Candidate: Will I also make outgoing calls?

HR: Yes, both inbound and outbound calls are part of the job.

Candidate: How should I talk to customers?

HR: Maintain a positive, professional tone throughout. It goes a long way in building rapport.

Candidate: What kind of information should I provide?

HR: You’ll give accurate info about products, services, policies—anything the customer needs.

Candidate: If I can’t solve an issue?

HR: You’ll escalate it to the right department. Don’t worry, we guide you on this.

Candidate: Should I record the conversation details?

HR: Yes, documentation is important—for quality checks and follow-ups.

Candidate: Will there be sales involved too?

HR: Sometimes. If applicable, you’ll also upsell or cross-sell services during the call.

Candidate: Any specific rules I need to follow?

HR: Yes, privacy laws, company policies, and call scripts need to be followed strictly.

Candidate: What about managing time?

HR: You’ll aim to resolve issues quickly without rushing—balancing speed and quality.

Candidate: Will I need to submit reports?

HR: Yes, reporting call outcomes or any key issues weekly or daily helps track progress.